Customer Services Agents
A Day in the life of...
A customer service agent at an airport is fast-paced and diverse, filled with a wide range of tasks to ensure passengers have a smooth travel experience. The day starts with a briefing on flight schedules, potential delays, and other updates. Throughout the day, the agent assists passengers with check-in, helps them navigate security protocols, and answers questions about boarding gates, flight status, and baggage.
Entry Requirements
- A high school certificate or equivalent is typically required.
- Some positions may prefer candidates with additional training or certification in customer service, travel, or hospitality.
- Flexibility, patience, and adaptability are important, as customer service agents may deal with irregular schedules, including nights, weekends, and holidays, and must respond to sudden changes, like delayed flights.
- A background check is mandatory due to security requirements at airports.
Study Pathways
- Customer Service/Experience Training Programs
- AVI30319 Certificate III in Aviation (Ground Operations and Service)